Feb 06 2020

I removed the fingerprint reader from device manager and software, then reinstalled and everything from scratch works. Similar Threads Authentec update causes Fingerprint reader to no longer work. Starflex Dec 16, Resources for IT Professionals. Still no reply from Authentec but after a lot of web research I found I solution: We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks. Don’t know about you but my laptop is just 2 years old and for them not to provide support for Win 7 is just beyond belief.

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AuthenTec Inc AES update not working | PC Review

I hope I am posting my question where it belongs. When I started up again, I still got a pop-up but it had a third option “don’t show this again”. Saturday, October 3, 1: Share This Page Tweet. UPEK authentication hardware and software are integrated into laptops from the world’s largest PC makers, as well as USB flash drives, external hard disk drives, and mobile phones visha leading manufacturers Satellite S and AES fingerprint scanner.

Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. Let us know if you need help Ken. I used Phil’s procedure and removed vsta AES from the control panel-device aee1610.


At AuthenTec, we are committed to delivering superior support services. Logged off Administrator and logged in with my regular account, problem didn’t show up.

If I have time this weekend, I might contact them directly via email and see what they can do.

AuthenTec Inc AES1610 update not working

Had to follow Ramirez suggetions to get management software. Similar Threads Authentec update causes Fingerprint reader to no longer work.

Logged in with my regular account, and now things are back to normal. Monday, Aes1160 23, 2: I just deleted the entry from Device Manager and scanned for hardware.

If you could see me you would see me bowing to you in complete submission right now!! Sign in to vote. Went to download the Beta driver on Authentec and all. Thanks a lot Rolando. Contact Us Legal Privacy and cookies.

TOSHIBA Satellite Pro S and AES fingerprint scanner – TOSHIBA FORUM

It’s exactly the same with computer hardware – you make your problem known to the source of the hardware, otherwise the problem will NEVER be addressed and resolved!

Wednesday, September 30, 4: HP Support may be the best place to contact. Well, Thursday I sent an email to Authentec asking for help I’m having the same problem again now because i restored my pc to factory settings and then i re-installed x64 vista again, now i can’t get my fingerprint to work anymore without the appropriate update.


DemodaveNov 4, Please help me find a software the works with my hp tx If the software worked on vista chances are it will when installed in “compatibility mode” in win 7. Jan 7, Likes Received: I’ll wait and see if anything comes from this via an update from Microsoft.

So unless and until all those firms get their tech support vistaa together, these types of forums will be the lifeline for stranded users. DaveSXE1, Jun 20, To join the discussion, please login or register. I apologize for the late reply – with the snow and holidays here is Redmond, I have not been able to get into the office and work with the folks on this. OS Windows 7 64bit.